Customer Relationship Management (CRM) is the process of tracking and analyzing all interactions you have with your current and potential customers. CRM software is a tool that centralizes, simplifies, secures, and scales customer engagement. One of the positive aspects of dynamic customer relationship management software is the use of a native, in-house platform and the avoidance of using or localizing foreign samples, which allows for customization in all areas. Other advantages include having a sales panel and CRM in one place and the integration of its information, which greatly assists the sales, marketing, and after-sales teams.
Benefits of Using CRM
We operate in a global community that buys, sells, and communicates in countless ways. Our competitors are everywhere, and entry barriers to the market are low, increasing the intensity of competition. Commoditization is happening at a breathtaking pace. Satisfied customers bring in more customers from all over the world; dissatisfied customers share their discontent with everyone. Customer Relationship Management (CRM) is the process of tracking and analyzing all interactions you have with your current and potential customers. CRM software is a tool that centralizes, simplifies, secures, and scales customer engagement.
What Benefits Does Dynamic System Offer You?
Direct Insight into Business
Business Growth
Repeating Best Practices
Greater Efficiency
Risk Management
Customer Care
Why Does Your Business Need a CRM?
You need a Customer Relationship Management system or CRM system to make your business more efficient and increase your revenue per employee. You need CRM software to create repeatable successful processes. You need a CRM software because we (and your competitors) are looking for a competitive advantage in a multi-channel customer environment. You need to monitor the increasingly complex interests of customers, which are indifferent to our old marketing and sales methods. You need a CRM system to look into your near future and predict your profit. You need this software to reduce the risk and cost of employee turnover; to enter into a cycle of continuous improvement. You need CRM for your business's survival.
Customer relationship management generally consists of 2 parts:
- Marketing Automation: Increasing awareness related to online and offline marketing
- Sales Automation: Responding to leads and communicating product features, benefits, and values for better sales
One of the main concerns of managers is information integration; therefore, it was necessary for the customer relationship system to be integrated with the sales system and provided on a common platform, which is facilitated in the dynamic customer relationship system. While using a professional store, you also utilize a focused customer relationship software with various sections, which will increase your workforce's productivity and your processes, and tracking work and sales will also be much simpler. Additionally, due to the end-to-end production of the product by the company's technical team, unlike some competitors, it is possible to customize all sections.
Features of the System
- Ability to connect to over 35 accounting software
- Marketing Management
- Ability to define target markets
- Ability to define advertising campaigns
- Ability to define and send emails and SMS
- Ability to define discount coupons
- Marketing Activities
- Activity management
- Activity kanban
- Activity calendar
- Products
- Brand management
- Product category management
- Product management
- Loyalty Club
- Member tier management
- Management of each tier campaigns
- Sales Representatives
- Commission management
- Sales
- Deal management
- Deal kanban
- Management of proforma invoices
- Invoice management
- Management of purchase invoices
- After-Sales Service
- Surveys
- Complaints and Follow-ups
- Warranty card validation
- Finance
- User finance
- Transactions
- Transfers
- Member Management
- Member list
- Lead list
- Lead kanban
- Customer grouping
- Organizational chart
- Support
- Dedicated online chat (integrated with the entire system)
- Contact us messages
- Tickets
- Call center
- Services
- Repairs
- Service centers
- Reports
- Various performance analysis reports
