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Ay Sima (Ghadir)

Ay Sima (Ghadir)

CRM


Employer: Ghadir Investment Group

شرکت سرمایه گذاری غدیر (آی سیما)
Description
Commissioning date: July 2015

This project, executed by iSima Company (IPTV operator in Iran) from the Ghadir Investment Group (one of the largest investment groups in Iran), addresses all communication needs with subscribers, system control, and management by the iSima execution team. 

The initial handover phase of this project includes a customer communication panel and a content management system .

 

The general features of this product include the following:

  • Designed based on UI/UX standards (user experience and user interface design)
  • Responsive design
  • Utilization of SEO techniques

 

This project has developed further in subsequent phases with additional features added based on the company's and customers' needs.

Project implementation process
Start of collaboration
01
Phase 1: Customer Relationship Panel and Content Management System
Commissioning date: July 2015
  • Requirement Analysis
    To leverage market potential, a customer communication panel and content management system were developed.
  • Design
    Based on the previous step, the employer's needs were clarified and the design was done using modern approaches with a focus on UX.
  • Implementation
    After feedback and approval of the final design, implementation began. Proper engineering and adherence to up‑to‑date best practices ensured a quality product.
  • Testing
    After implementation, the output was tested by Rahkar Pouya's internal team and then by the client's team.
  • Apply changes
    According to the feedback and test results, the requested client changes were applied.
  • Delivery
    Finally, after the various steps and approvals, training sessions were held and the product was delivered for end‑user use.
02
Phase 2: Integration with Fiberhome Service Provider
Commissioning date: November 2015
  • Requirement Analysis
    To improve performance and meet new requirements, integration with the FiberHome service platform was established.
  • Design
    Based on the previous step, the employer's needs were clarified and the design was done using modern approaches with a focus on UX.
  • Implementation
    After feedback and approval of the final design, implementation began. Proper engineering and adherence to up‑to‑date best practices ensured a quality product.
  • Testing
    After implementation, the output was tested by Rahkar Pouya's internal team and then by the client's team.
  • Apply changes
    According to the feedback and test results, the requested client changes were applied.
  • Delivery
    Finally, after the various steps and approvals, training sessions were held and the product was delivered for end‑user use.
03
Phase 2: Integration with Ansar Bank
Commissioning date: September 2016
  • Requirement Analysis
    To improve performance and meet new requirements, integration with the Ansar Bank content service platform was established.
  • Design
    Based on the previous step, the employer's needs were clarified and the design was done using modern approaches with a focus on UX.
  • Implementation
    After feedback and approval of the final design, implementation began. Proper engineering and adherence to up‑to‑date best practices ensured a quality product.
  • Testing
    After implementation, the output was tested by Rahkar Pouya's internal team and then by the client's team.
  • Apply changes
    According to the feedback and test results, the requested client changes were applied.
  • Delivery
    Finally, after the various steps and approvals, training sessions were held and the product was delivered for end‑user use.
04
Phase 3: Integration with Tehran Telecom System
Commissioning date: September 2016
  • Requirement Analysis
    To improve performance and meet new requirements, integration with the Tehran Telecom customer relationship management system was established.
  • Design
    Based on the previous step, the employer's needs were clarified and the design was done using modern approaches with a focus on UX.
  • Implementation
    After feedback and approval of the final design, implementation began. Proper engineering and adherence to up‑to‑date best practices ensured a quality product.
  • Testing
    After implementation, the output was tested by Rahkar Pouya's internal team and then by the client's team.
  • Apply changes
    According to the feedback and test results, the requested client changes were applied.
  • Delivery
    Finally, after the various steps and approvals, training sessions were held and the product was delivered for end‑user use.
05
Phase 4: Integration with Eila System
Commissioning date: January 2017
  • Requirement Analysis
    To improve performance and meet new requirements, integration with the Ila platform for managing broadcast content was established.
  • Design
    Based on the previous step, the employer's needs were clarified and the design was done using modern approaches with a focus on UX.
  • Implementation
    After feedback and approval of the final design, implementation began. Proper engineering and adherence to up‑to‑date best practices ensured a quality product.
  • Testing
    After implementation, the output was tested by Rahkar Pouya's internal team and then by the client's team.
  • Apply changes
    According to the feedback and test results, the requested client changes were applied.
  • Delivery
    Finally, after the various steps and approvals, training sessions were held and the product was delivered for end‑user use.
06
Phase 5: Product and Service Expansion with Combined Pricing
Commissioning date: February 2017
  • Requirement Analysis
    To improve performance and meet new requirements, an expansion of the product system, customer services, and hybrid pricing was developed.
  • Design
    Based on the previous step, the employer's needs were clarified and the design was done using modern approaches with a focus on UX.
  • Implementation
    After feedback and approval of the final design, implementation began. Proper engineering and adherence to up‑to‑date best practices ensured a quality product.
  • Testing
    After implementation, the output was tested by Rahkar Pouya's internal team and then by the client's team.
  • Apply changes
    According to the feedback and test results, the requested client changes were applied.
  • Delivery
    Finally, after the various steps and approvals, training sessions were held and the product was delivered for end‑user use.
07
Phase 6: OTT and IPTV Platform Services
Commissioning date: May 2017
  • Requirement Analysis
    To improve performance and meet new requirements, OTT and IPTV platform services were added.
  • Design
    Based on the previous step, the employer's needs were clarified and the design was done using modern approaches with a focus on UX.
  • Implementation
    After feedback and approval of the final design, implementation began. Proper engineering and adherence to up‑to‑date best practices ensured a quality product.
  • Testing
    After implementation, the output was tested by Rahkar Pouya's internal team and then by the client's team.
  • Apply changes
    According to the feedback and test results, the requested client changes were applied.
  • Delivery
    Finally, after the various steps and approvals, training sessions were held and the product was delivered for end‑user use.
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Project implementation process

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