Introduction to the Monitoring and Evaluation System of Iran University of Medical Sciences
In the path of Digital Transformation and moving towards e-Government, Iran University of Medical Sciences has designed and implemented the Monitoring and Evaluation System. This system, utilizing Business Process Management (BPM), BPMS software, and Business Process Model and Notation (BPMN) was able to cover various sections of the organization on an integrated platform. The main objective of this project was process optimization, analysis and monitoring of business processes, and creating transparency in managerial processes.
Key Objectives of the Project
- Integration of inspection, treatment, health, and drug processes in a digital platform
- Creating transparency and speed in handling complaints
- Organizational automation to reduce bureaucratic procedures
- Business process monitoring and receiving real-time reports
- Possibility of process simulation for analysis and performance improvement
Modules of the Monitoring and Evaluation System
Therapeutic Deputy
- Request for consultations or correspondence
- Immediate report of communicable diseases
- Immediate RCA report
- Registration of reports on service receiver's infractions
- Survey of service receivers
- Monitoring and survey monitoring
- Health checklist
- Clinical nutrition checklist for hospitals
- Checklist for private ambulance centers
- Checklist for hospitals - Follow-up nurse
- 24-hour patient report checklist (Supervisor)
Inspection Management
- Complaint liaison for centers
- Complaint liaison for networks
- Registration of complaints from inspection experts
- Group inspection visits
- Performance evaluation of inspections
Health Deputy
- Health monitoring
- Registration and handling of complaints
- Performance evaluation of complaints
Food and Drug Deputy
- Handling complaints in the area of drugs and food
- Inspection of pharmacies (Medad collection)
Project Achievements in the BPM and Digital Transformation Fields
Process Optimization
By using BPMS, many manual and repetitive processes were eliminated, and processes were executed digitally.
Process Modeling and Simulation
Utilizing BPMN enabled precise modeling of processes and management teams could analyze various scenarios through simulation.
Business Process Monitoring
The system with Business Process Monitoring capability enabled real-time monitoring of performance indicators and dynamically provided managerial reports.
Organizational Automation
The automatic execution of workflows and automation of correspondence reduced response time and increased accuracy in handling complaints.
Conclusion
The Monitoring and Evaluation System of Iran University of Medical Sciences is a successful example of BPM in e-Government. This system, by using Business Process Management System (BPMS), not only optimized and monitored processes but also provided a platform for process analysis and continuous improvement. The result of this project was increased transparency, reduced complaint handling time, and enhanced organizational efficiency.
Frequently Asked Questions (FAQ)
1. Why was BPM used in this project?
Because Business Process Management allows for the integration and standardization of diverse processes.
2. What was the difference between BPMN and BPMS in this project?
BPMN is a process modeling language, while BPMS is the tool for implementing and executing them.
3. How did process simulation aid in improvement?
With simulation, teams were able to test various scenarios before execution and choose the best method.
4. Is this system applicable in e-Government?
Yes, this project is an example of BPM in e-Government that reduced bureaucracy and increased service delivery speed.
5. How was data security ensured in the system?
Using access control mechanisms, logging, and encryption, data security was fully maintained.
6. Is this system scalable to other universities and organizations?
Yes, due to its modular design and BPMS-based architecture, there is potential for localization and development for other entities.
