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Articles count: 14

Methods and Benefits of Measuring Customer Satisfaction in CRM Management

Customer Relationship Management

Methods and Benefits of Measuring Customer Satisfaction in CRM Management

Customer satisfaction is a vital yet often overlooked aspect of a successful business model. Focusing solely on acquiring new customers while neglecting retention can harm businesses of all sizes. Measuring customer satisfaction is essential for sustainable growth.

4,156 views
How to Build an Effective CRM Strategy for Your Business?

Customer Relationship Management

How to Build an Effective CRM Strategy for Your Business?

With customers holding more power than ever, businesses face profound changes. An effective CRM strategy is critical for success in this customer-centric era.

4,033 views
Three Important Questions to Ask Yourself Before Investing in CRM Software

Customer Relationship Management

Three Important Questions to Ask Yourself Before Investing in CRM Software

When selecting a CRM system, most focus on features, cost, customization, scalability, and implementation speed. However, self-reflection is equally important before investing in CRM software.

2,725 views
10 Effective Strategies to Empower Marketing with Social CRM

Customer Relationship Management

10 Effective Strategies to Empower Marketing with Social CRM

CRM software is widely used to manage customer interactions, track sales, and more. This article discusses how businesses leverage CRM systems to enhance customer relationships and streamline operations.

2,788 views
4 Reasons Why You Should Create Your Own Custom CRM Software

Customer Relationship Management

4 Reasons Why You Should Create Your Own Custom CRM Software

The core of any business lies in its customer relationships. Managing these relationships builds loyalty, impacting revenue. Modern businesses rely on online CRM software and apps to streamline processes and optimize the customer journey through sales channels.

2,403 views
What is Social CRM or Customer Relationship Management in Social Media?

Customer Relationship Management

What is Social CRM or Customer Relationship Management in Social Media?

Social CRM integrates social media channels into Customer Relationship Management systems. Modern CRM software increasingly supports social media alongside traditional channels, enabling customers to engage with businesses through their preferred platforms.

3,576 views
What Will the Future of CRM Software & Customer Relationship Management Systems Be Like?

Customer Relationship Management

What Will the Future of CRM Software & Customer Relationship Management Systems Be Like?

Expect significant changes in CRM software and its usage over the next few years. Anticipating these changes can give you a competitive edge. This article covers key CRM trends to watch for in the future.

2,446 views
Advantages of Using eCRM Practically Compared to Traditional Marketing

Customer Relationship Management

Advantages of Using eCRM Practically Compared to Traditional Marketing

CRM strengthens customer-centric organizations through effective marketing strategies. As a new dimension in marketing, CRM significantly enhances business performance. CRM-driven marketing strategies, such as direct marketing, online marketing, and email marketing, outperform traditional methods, delivering promising and responsive results.

2,887 views
6 Reasons Why Your Business Needs a Customer Management System or CRM

Customer Relationship Management

6 Reasons Why Your Business Needs a Customer Management System or CRM

We operate in a global marketplace where buying, selling, and communication happen in countless ways. With competitors everywhere and low barriers to market entry, businesses face intense competition, making customer relationship management critical.

2,970 views
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